Intelligent. Responsive. Reliable.

Discord Support Bot That Answers 90% Of Your Tickets

Our AI-powered bot handles support tickets trained on your business knowledge base, freeing your team to focus on what matters.

support-channel
JaneDoeToday at 10:23 AM
How do I set up auto-roles for new members?
DiscordAIToday at 10:23 AM
Hi Jane! To set up auto-roles for new members:
  1. Use /config roles command
  2. Select the roles you want to auto-assign
  3. Choose when roles should be assigned (on join, verification, etc.)
Would you like me to help you set this up?
JaneDoeToday at 10:24 AM
Yes please! I want to assign the "Member" role automatically.

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Never Answer The Same Question Twice

ModAI learns from your existing docs, website, Discord conversations and more to automatically answer questions within Discord support tickets.

Your Documentation, Understood by AI

ModAI doesn't just match keywords—it truly understands your knowledge base. Upload documents, FAQs, or let ModAI scrape your website to build a comprehensive support foundation.

Our advanced AI comprehends context, relationships between concepts, and can even infer information that isn't explicitly stated in your documentation.

Knowledge Base Manager

Product Documentation
Active
Last updated: 2 hours ago • 156 documents • 98% accuracy
FAQ Database
Active
Last updated: 1 day ago • 87 documents • 99% accuracy
Website Content
Updating
Update in progress • 42/56 pages processed

Auto Escalation & Ticketing Done Right

ModAI knows its limits and intelligently escalates complex issues to your team.

Our ticketing system allows your users to open tickets and receive transcripts. As soon as a ticket is opened, ModAI is there to answer it.

Ticket Management System

Active Tickets
3 Open
Ticket #1289 - Payment Issue
AI Handling
Ticket #1290 - Complex Refund
Escalated
Ticket #1291 - Login Help
AI Handling

Save Time, Money And Scale Your Business

Our AI Discord bot delivers measurable improvements across key performance metrics.

Support Efficiency

Launch your support system, and our AI will start handling tickets immediately with accurate, helpful responses.

70-80% reduction in routine support tickets as AI handles common questions
24/7 coverage without staffing costs, extending support hours by up to 16 hours/day
3-5 minute average response time compared to industry average of 12+ hours for human support

Response Time Comparison

AI Support
3-5 min
Human Support
12+ hours
144x Faster
Average response time improvement

Weekly Time Savings

30+ Hours Saved
Per week for support staff
85% decrease in support time

Time Savings

Free up your team's valuable time by automating routine support tasks and letting AI handle repetitive questions.

Up to 30 hours per week saved for support staff in medium-sized communities
85% decrease in time spent answering repetitive questions
60% faster onboarding for new community members who can get immediate answers

Cost Reduction

Significantly reduce your support costs while improving service quality and availability for your community.

40-60% decrease in overall support costs for businesses with high-volume support needs
ROI of 250-350% within the first year for most medium to large communities
$3,000-$5,000 monthly savings for businesses that would otherwise need to hire additional support staff

Monthly Cost Comparison

$3,500+ Saved
Average monthly savings
70% cost reduction
ROI First Year
Investment250-350% Return

Satisfaction Metrics

Satisfaction Score
65%88%
35% Increase with AI Support
Engagement
+25%
BeforeAfter
Churn Rate
-42%
BeforeAfter

Customer Satisfaction

Improve community satisfaction with instant, accurate responses that keep your members engaged and happy.

35% increase in customer satisfaction scores due to instant responses
25% improvement in community engagement as members receive timely support
42% reduction in customer churn when AI support is implemented alongside human support

How It Works

Get started with ModAI in three simple steps and transform your Discord support experience

1

Sign Up For Free

Add the ModAI bot to your Discord server in under 2 seconds

2

Train Your Bot

Upload your website, knowledgebase and manual FAQ's for training

3

24/7 Support Achieved

As soon as customers open a ticket, ModAI will handle it

Simple, Transparent Pricing

Choose the plan that's right for your Discord community. All plans include core AI functionality.

Free

$0/month

Perfect for small communities

  • Support Requests (100/month)
  • Role management
  • Custom welcome messages
  • Single server support
Most Popular

Pro

$39/month

For growing communities

  • Support Requests (1,000/month)
  • Priority support
  • Custom welcome messages
  • Role management

Enterprise

$99/month

For large communities

  • Support Requests (5,000/month)
  • Advanced analytics
  • Role management
  • Custom welcome messages
  • Dedicated account manager
  • Custom integrations
  • White-labeled bot option

Need a custom plan?

We offer custom solutions for large communities with specific requirements. Contact our sales team to discuss your needs.

Frequently Asked Questions

Our AI uses advanced natural language processing to understand your documentation, website content, and previous support conversations. You can upload files, connect to your website, or import existing Discord conversations for training. The system continuously improves as it processes more of your content.

Ready to enhance your Discord server?

Add our AI support bot to your server today and provide your community with instant, intelligent assistance.

Trusted by Discord Communities

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